PRIVACY POLICY

1. INFORMATION WE COLLECT

• Account & Contact Information: Email address, phone number, username, and password.
• Game Account Details: Player ID, User ID (UID), Server ID, Game Character Name, or platform handles (e.g., Steam ID, PlayStation Network ID) strictly necessary to credit virtual goods to your game account. (Note: We never ask for your private game account login password).
• Payment & Transaction Data: Order history, items purchased (e.g., Gold Packs, Diamond Bundles, Boosters), purchase timestamps, transaction amounts, payment method used, and masked payment details provided by our payment processors (e.g., PayPal, Stripe).
• Device & Verification Information: IP address, device model, operating system, browser type, geographic location, and fraud-detection indicators.

2. HOW WE USE YOUR INFORMATION

• Digital Order Delivery: To instantly verify, process, and credit purchased virtual currencies, boosters, or activation keys to your specified game account.
• Customer & Order Support: To assist with failed top-ups, order tracking, duplicate payment disputes, and post-purchase inquiries.
• Fraud Detection & Prevention: To verify legitimate payment transactions, reduce chargeback risks, detect suspicious bot activity, and prevent unauthorized card usage.
• Service Updates & Notifications: To send order confirmation emails, invoice receipts, delivery status updates, and critical service notifications.

3. NATURE OF DIGITAL GOODS & TRANSACTIONS

• Accuracy of Account Information: Because digital top-ups are fulfilled automatically and immediately to the Player ID/Server entered at checkout, you are responsible for ensuring the accuracy of all target game account credentials.
• Digital Delivery Logs: We maintain digital transaction IDs and API delivery logs provided by game publishers or authorized distribution partners to confirm order fulfillment.

4. HOW WE SHARE YOUR INFORMATION

• Game Publishers & Authorized Aggregators: Sharing your Player UID, Server ID, and the purchased SKU to complete the top-up via official or authorized API channels.
• Payment Gateways: Secure third-party payment processors that handle credit cards, digital wallets, or local payment solutions.
• Fraud Prevention Services: Specialized risk assessment systems to evaluate order security before delivering digital codes.
• Legal & Regulatory Compliance: When required by law enforcement, court order, or applicable tax and commerce authorities.

5. DATA RETENTION & SECURITY

• Security Measures: We implement SSL/TLS encryption for all communications, PCI-DSS compliant checkout integrations, and strict database access controls.
• Retention Period: We retain customer transaction records and fulfillment logs for a period of 5 to 7 years in accordance with applicable tax, accounting, and consumer protection laws. Once this period expires, data is securely deleted or anonymized.

6. COOKIES & TRACKING TECHNOLOGIES

7. YOUR PRIVACY RIGHTS

• Request access to the personal data and transaction records we hold about you.
• Request correction of inaccurate account information.
• Request deletion of your personal account data (subject to our legal retention requirements for digital transaction records).
• Opt out of non-essential marketing communications at any time.

8. CHILDREN’S PRIVACY

9. POLICY UPDATES